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How to track your order

Where to find your orders and what each status means.

  1. Sign in and open Orders

    Your orders live in your account. On a phone, open the menu and tap Orders; on a computer, use the account icon.
    Go to your orders

  2. Find the order

    Each order shows its main item, the brand, when you placed it and its status.

  3. Open it for the details

    Tap an order to see every item, the delivery address, the shipping fee and what you paid.

What the statuses mean

Pending
We've got your order and are waiting for your payment to be confirmed.
Processing
Payment is confirmed and the brand is getting your order ready.
In Transit / Ready
Your order has left the brand, or is ready for you to collect.
Delivered
It's arrived. You can now review what you bought under Pending reviews.
Cancelled
The order was cancelled. Contact support if you didn't expect this.
Go to your orders

Order taking longer than expected?